This privacy notice explains how we collect; use; share; transfer; store; and protect your personal information. It also explains how to contact us to find out what personal information of yours we hold; what we use it for; how you can correct any inaccuracies; and how you can request that we stop using it.
Please read this privacy notice carefully since once you use this website you will be regarded as having read and accepted its terms.
Below is a summary of some of the main terms of this privacy notice:
Use of our website is strictly subject to this privacy notice. If you do not agree to its terms you must not use this website
We may collect different types of personal information about you when you use our website and services including your name, email address and postcode
We will also collect information about how you use our website
We may use personal information in a number of ways:
To improve our services
To tell you about our other products and special offers
To show you relevant advertising
We will share your information with other companies in our group, our suppliers and as required by law.
Some of your personal information will be stored outside Europe.
You can ask us any questions about your personal information at any time.
The information we collect and how we collect it
When you use our website we may collect personal information about you. The type of personal information we collect will vary depending on the services you are using. We may also request further personal information from you to allow us to provide services to you, where this is necessary we will make it clear what information is being collected and how it will be used.
You have a right to object to this processing and the section “How to get your information corrected or request we stop using it” explains how you can do this.
We may collect:
your email address if you register to receive our email newsletters;
your name, address, email address and other personal information if you enter a prize draw or competition
In all instances where we collect your personal information, we act as a data controller
How we use your personal information:
1). To analyse and improve our services
We will use information of your visits to our website and how you use our services so that we can devise ways of improving the layout of the website and create new services to make the experience more enjoyable and the website easier to use. This information also allows us to understand the demand for our services at different times of the day and to make sure it always performs quickly.
We keep this information for a maximum of 2 years
2). To help you with an enquiry
If you contact our team by phone or email, we will use your personal information to communicate with you and help sort out your enquiry.
We keep this information for a maximum of 2 years
3). To tell you about our products and any special offers that may be of interest
When you provide us with your personal information we may ask your consent (or give you an opportunity to tell us you do not consent) to use it to send you emails on other products and special offers from our group that we think will be of interest. Unless you tell us otherwise, you are agreeing that we can use it for these purposes.
We keep this information for a maximum of 3 years.
We may obtain additional personal information from other companies to enable us to improve the relevance of our communications to you. This is explained in more detail in the next section. You can easily unsubscribe from our emails or change your preferences at any time. Please see the How to change your preferences section, below.
b). Website hosting
Our website is hosted by Cloud Above (SWBROADBAND LTD). Any information that we collect when you visit our website or use our services will not be shared with Cloud Above.
Your data is stored on our servers in the UK and is processed in the EU.
Websites we link to
We link to other companies’ websites from our website. We try to only include quality, safe and relevant links but we cannot guarantee or verify the content of any externally linked website. If you follow a link to any of these websites, please note that they should have their own privacy policies and we have not endorsed or approved those policies. We cannot be held responsible (and do not accept any responsibility or liability) for the uses to which any other company puts your personal information once you have left our website.
Where permitted by law, we may also disclose your personal information:
if we sell the group or any company or part of the group;
to comply with any legal obligation, or to enforce or apply our rights and other agreements;
to protect the rights, property, or safety of us, our group; our customers, or others
How we keep your information safe
Keeping your personal information secure is very important to us. Once we have received your personal information, we will use strict procedures and security measures to protect it. We use a secure protocol (https://) to encrypt your information between your computer’s browser and our website and we use CloudFlare to provide additional security benefits which help protect us against external attacks. We protect our network with the latest firewall technology and we securely store personal information and encrypt it where necessary. We restrict the number of our staff that have access to any personal information and we have secure backup systems to ensure that any personal information cannot be lost or deleted.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to choose a strong password (which should contain a mixture of letters and numbers).
Please bear in mind that no information sent over the Internet can be guaranteed to be totally secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any personal information that you send to our website and it is sent at your own risk.
How to change your preferences
We will only send you emails or marketing communications if you have agreed to this but you can ask us to stop at any time.
All group marketing emails have a clear unsubscribe link and if you click it then we will automatically unsubscribe you and you will not receive any further marketing emails.
In addition, all group marketing emails have a clear preferences link to a page update your marketing preferences and your personal details.
How to get your information corrected or request we stop using it
If you have any concerns about the accuracy of your personal information, then you can contact us in writing by post or email (details below) and we will correct it.
If you want us to stop using your personal information, then please contact us in writing by post or email (details below) explaining why you object to its use and what you want us to do. We will then respond appropriately to your request.
How to find out what information we hold:
You have the right to get a copy of the information we hold about you. This is known as a subject access request.
If you wish to make a subject access request, then please contact us in writing by post or email (details below). You must provide your full name, address and a contact telephone number.
If we hold information about you, we will:
give you a description of it;
tell you the legal basis for us holding it;
tell you what we are using it for;
tell you who it could be disclosed to;
tell you how long we keep it; and
let you have a printed copy of the information or, if you prefer, provide it to you in a commonly used electronic format.
We will do this free of charge and we will respond to you within one month of your request.
If you identify any inaccuracies in the information we send you then we will correct it.
Changes to this privacy notice:
We update our privacy notice from time to time so we suggest you review it each time you provide any personal information. Any changes we may make in the future will be posted on this page and, where appropriate, notified elsewhere on the website.
If you are concerned about the way we may be handling your personal information, then you can raise your concern with a supervisory authority in the EU member state where you reside. In the UK this is the Information Commissioner’s Office.